Kingston coaching Privacy Notice

• At Kingston Coaching, we take your privacy seriously. This Privacy Notice explains how we collect, store, use, and protect the personal data you provide when interacting with us through our website, social media, email, phone, or in-person coaching sessions.
• The data we collect may include information you provide directly, such as your name, email, phone number, or details relevant to your coaching or programme participation. It may also include information collected automatically when you visit our website, such as analytics data.
• This Privacy Notice explains your rights, how we use your data, and the steps we take to ensure it remains secure. If you have any questions about your data or how we process it, please contact us at info@kingstoncoaching.org

1. Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. We hope the following sections will answer any questions you have but if not, please do get in touch with us.

 2. Legal Basis

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

 Consent

In specific situations, we can collect and process your data with your consent.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. This basis is generally not applicable to your data at Kingston Coaching.

 Legal compliance

If the law requires us to, we may need to collect and process your data. This basis is generally not applicable to your data at Kingston Coaching.

 Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

3. When do we collect your personal data?

·      When you visit our website you will be asked for contact information if you wish to contact us.

·      When you engage with us on social media

·      When you contact us by phone, email or via the website

We may also collect anonymous analytics data automatically when you visit our website to help us improve our services.

 4. What sort of personal data do we collect?

·      The Service User contact form will ask for your name, email and telephone number.

·      If you are seeking advice or information or attend a meeting with a solicitor or a case worker then notes relevant to this and any agreed actions may be captured within your online record.

·      If you visit our website and register for our services then your email address is captured such that we can respond to your enquiry.

·      If you call us and leave a voice message then your name and contact phone number are recorded.

 5. How and why do we use your personal data?

If as part of your engagement with us we make a referral to another organisation to provide you with assistance then we may pass your details on but only if we have specifically been provided with consent to do so by you.

6. How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

The data on the Contract is entered into our online database provided and maintained by I Cloud (who are also compliant with GDPR). Access to this is limited to specific users with individual login accounts and passwords.

7. How long will we keep your personal data?

The online record (in I Cloud) is held in an active status for 5 years.

8. Who do we share your personal data with?

We do not share your data with any other third party, unless specifically asked by you to pass information along for the purposes of support you are seeking from that third party.

9. What are your rights over your personal data?

You have the right to request:

·      Access to the personal data we hold about you,

·      The correction of your personal data when incorrect, out of date or incomplete

·      That we stop consent based processing of your personal data after you withdraw that consent.

10. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113